NOTES AND BILING POLICY 


TO BOOK:

We will reach out to you to schedule your cleaning at least seven days before. If you have already have a regular cleaning time, this communication will serve as a confirmation of your scheduled time. We will send you two reminders (2 hours apart) asking you to confirm your scheduled cleaning. If there is no response within two hours of the final reminder, we will give the time slot to someone else. Please still contact us, and we will do our best to accommodate you on a different day or time. Once the cleaning time and day is confirmed, we will collect your payment. After we receive your payment, your cleaning time is finalized and secure. If we do not receive your payment, we will not be able to honor the cleaning schedule. 


Your money is 100% refundable. If your service is not provided, no longer needed, and you request the refund at least 5 days prior to our appointment, we will refund your money completely.


SPECIAL OR MISCELLANEOUS PROJECTS:

Miscellaneous projects are welcome. We can help with a variety of miscellaneous projects. Simply email or text us your special requests so we can give you the best rate and fit them into our next cleaning. We can help you with any of the following:

  • Inside of the oven
  • Inside of the refrigerator
  • Deep cleanings
  • Specialized cleaning for products like wood or leather
  • Beds, other than the master bedroom bed
  • Porches


WORK HOURS:

Our work days are Monday through Friday 8:00 a.m. to 5:00 p.m. We do work from a schedule and recommend the same time and weekday for your cleaning service to create consistency and convenience for both of us. We will work to develop a consistent schedule as soon as possible, but please allow for at least two cleanings for us to establish a good routine.


ALARM SYSTEMS & KEYS:

You do not need to be at home while we clean. We simply need a house key/code for your home, so we can clean your house. If you have an alarm, make sure we have the key code so we can disarm the alarm when we arrive and set it again when we leave. We charge a $70 lockout fee if we have a confirmed appointment and cannot get into your house.


RESCHEDULING:

Life happens. At one point or another – whatever the reason – one of us is going to need to reschedule the cleaning service. Communication is key. We will let you know as soon as possible if we need to reschedule. We ask that you do the same. Call, text, or email as soon as you know there is conflict and we’ll do our best to reschedule your cleaning at the next earliest convenience. As long as we have a 48-hour notice we will not charge you for the cancellation. A $70 fee will be applied for cancellations made within 48 hours of your scheduled appointment to cover logistic expenses for altering our schedule.


SICK POLICY:

If you or your children get sick with a contagious illness (i.e. the flu, a cold, pneumonia, etc.), you may want to reschedule your cleaning. Just reach out via phone, text, or email to find a different time. You may want to proceed with the scheduled cleaning, though. Keep in mind that we thoroughly sanitize your home as part of your cleaning service. When you are sick, this is when you need us the most, cleaning, sanitizing, and minimizing the spread of the sickness. 


PAYMENT OPTIONS:

We accept the following payment methods: debit, credit cards (Visa, MasterCard, American Express, and Discover).


We do not accept checks or cash.


We need credit card information on file. We will charge you after confirming your next scheduled cleaning and send you a receipt via email. 


GET THE MOST OF YOUR CLEANING SERVICE:

We ask you to prepare your home prior to our visit. Please remove clutter so we can effectively clean all surfaces. This includes clothing, kids’ toys, and dishes in the kitchen sink, etc. If you work from home, please let us know ahead of time which room needs to be cleaned first, so we do not bump into each other while we are cleaning. Best quality service is served when our clients prepare their places and plan for our visit.


At the H C Pro we mainly focus our cleaning in the following areas:

  • Bathrooms
  • Cleaning all surfaces and outsides of kitchen cabinets, drawers, and appliances
  • Take the garbage/recycling out and put on new bin liners
  • Dust all surfaces and periodically dust fans, baseboards, and light fixtures
  • Mop all floors
  • Get rid of cobwebs
  • Beds (at special request, extra fee applies)


We DO NOT currently provide any of the following services:

  • Cleaning dishes
  • Laundry
  • Closet, pantry, or toy room organizing


Please visit SERVICE A LA CARTE for special project requests.


TIME IS MONEY:

It takes work to determine the time needed to clean your house. We evaluate all the different variables, so that you get a fair price and we are able to treat our employees with respect, while still making a profit. Usually, a team cleans several houses in a day. We plan our day, taking into consideration not only the time in your house but also the logistics for the team that shows up at your door. 

We need advance notice for special projects or requests. Plan your cleaning service ahead of time. If you work from home, let us find a plan that works for both of us. We will respect your limited and valuable time, and we ask that you also respect ours.


GENEROSITY:

Generosity is a wonderful act of kindness. We want you to know that hiring and entrusting us with the delicate task of cleaning your house is already a big act of kindness. You are the source of income for so many families. Thanks to you, we can make a living out of this business, put food on the table, and dream of a better future. That being said, we do not expect tips or gratuities. 

However, through personal experience we have found greater satisfaction in the giving of the unexpected. If you would like to tip your cleaners, you are more than welcome to do that. You may tip your cleaners electronically, as well. These tips will go directly to your cleaners with a note letting them know from whom the tip came. The business will keep no part of the tips. They are for the cleaners who clean your house. 

Three times a year, we do advise giving a bonus: Thanksgiving, Christmas, and New Year. For these special occasions, we ask you to consider a special holiday bonus and let us know how much you would like your bonus to be. Because different teams clean your house throughout the year, we will divide these special holiday bonuses between everyone, so everyone receives a fair reward for their dedicated service. As always, we leave this up to your discretion.


CLEANING CYCLE:

When we make an agreement for cleaning your home, we consider all your requests, areas to be cleaned, and the frequency of your service. This last factor is so crucial for our business to function properly. We offer daily, weekly, biweekly, or monthly cleaning services. The price is different for each. If you make a change to your cleaning cycle, we will need to adjust your fee, as well. A more infrequent cleaning cycle typically means we will need more time to clean your house well. The more time we need, the bigger the expense for our business.


Thank you, as always, for your business. We love to serve you, and will continue to do our best to deliver professional, consistent, and reliable service every time.


Please sign below, acknowledging you have read and agree to our billing policy.


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